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Key Terminologies

Inbound Call​

Voicing AI can receive customer phone calls. When a call comes in, your pre-configured Voice Agent answers, follows your scripted instructions, and engages in meaningful conversation.

Conversational Flow​

Conversational flows are structured, intelligent pathways that guide your Voice Agent through a conversation. They allow you to:

  • Define how the agent should respond at each step of the dialogue.
  • Program complex decision-making scenarios based on user inputs.

For example, in a customer support scenario, the agent can begin with a greeting, collect necessary details, and escalate the call to a human representative if required.

Webhooks​

Webhooks enable Voice Agents to perform live, external actions by connecting to your APIs. For instance, during a call, the agent can book an appointment or fetch customer data from your CRM.

Custom Tools​

Custom tools let you integrate your business operations directly into calls. You can design tools to send alerts, create support tickets, update systems, and more.

Campaigns​

A campaign is a group of calls managed collectively. Upload contact lists in formats like CSV to launch outbound campaigns tailored for sales, surveys, or reminders.

Voices​

Voicing AI offers a diverse range of voices to suit different use cases. Choose from conversational, professional, or dynamic tones to best represent your brand during calls.